Data protection
1. Name and contact details of the controller and the company data protection officer
Responsible in the sense of the basic data protection regulation and other national data protection laws of the EU member states as well as other data protection regulations is:
Dr. Clark Information Center
via Campagnola 35
6854 San Pietro di Stabio
Switzerland
Email: info@drclark.net
Website:www.drclark.net
Tel .: + 41-91-647 37 46
The data protection officer of the responsible person is:
Cristina Carugati
Address as above
2. Legal basis for the collection, storage, processing and transfer of personal data
Insofar as we obtain the consent of the data subject for processing of personal data, Art. 6 para. 1 lit. a EU General Data Protection Regulation (GDPR) as legal basis.
In the processing of personal data necessary for the performance of a contract to which the data subject is a party, Art. 6 para. 1 lit. b DSGVO as legal basis. This also applies to processing operations required to carry out pre-contractual measures.
Insofar as processing of personal data is required to fulfill a legal obligation that is subject to our company, Art. 6 para. 1 lit. c DSGVO as legal basis.
In the event that vital interests of the data subject or another natural person require the processing of personal data, Art. 6 para. 1 lit. d DSGVO as legal basis.
If processing is necessary to safeguard the legitimate interests of our company or a third party, and if the interests, fundamental rights and freedoms of the data subject do not prevail over the first interest, Art. 6 para. 1 lit. f DSGVO as legal basis for processing.
3. Data deletion and storage duration
Apart from the website-based data (section 4a below), personal data will only be deleted at the request of the user. The deletion of data concerning economic processes (in particular orders) is only possible after expiry of the legal retention period (usually 10 years). In this case, a blocking can be requested.
If a request for deletion by a user can be legally fulfilled, the corresponding data will be deleted from the system. In these cases, however, we recommend a blocking instead of a deletion, so that any possibility of a faulty new entry can be ruled out.
In addition, such storage may be provided for by the European or national legislator in EU regulations, laws or other regulations to which the controller is subject.
4. Scope of the collection and storage of personal data as well as the nature and purpose of their use
a) When visiting the website
When you visit our website www.drclark.net, the browser used on your device automatically sends information to the server of our website. This information is temporarily stored in a so-called log file. The following information will be collected without your intervention and stored until automated deletion:
- IP address
- Date and time of the request
- Time zone difference to Greenwich Mean Time (GMT)
- content of the request (concrete page)
- Access Status / HTTP status code
- each transferred amount of data
- Website from which the request comes
- Browser type and version
- Operating system and its interface
- Language and version of the browser software
- Name of the visited website
- Message about successful call
The data mentioned are processed by us for the following purposes:
- Ensure a smooth connection of the website
- Ensure comfortable use of our website
- Evaluation of system security and stability as well
- for further administrative purposes.
The legal basis for data processing is Art. 6 para. 1 p. 1 lit. f DSGVO. Our legitimate interest follows from the data collection purposes listed above. In no case we use the collected data for the purpose of drawing conclusions about you.
See sections 7 and 8 for information about cookies and the current status of usage analytics.
b) When registering for our newsletter
If you subscribe to our newsletter, your e-mail address according to Art. 6 para. 1 p. 1 lit. a DSGVO is used to regularly send you our newsletter. For the receipt of the newsletter the indication of an e-mail address is sufficient. It is possible to unsubscribe at any time, for example via the link at the end of each newsletter. Alternatively you can also send your unsubscribe request to info@drclark.net by e-mail.
The e-mail address will be permanently stored unless the user requests the deletion (in which case we recommend blocking the data instead of deleting it, so that any possibility of incorrect entry can be ruled out). When a user unsubscribes from the newsletter, the address is blocked.
Information about opening such circulars or clicking on links in them is only statistically recorded.
c) When using a contact form
For questions of any kind, we offer you the opportunity to contact us via a form provided on the website. Your contact details are requested in this process. Data processing takes place in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO on the basis of your given consent.
The purpose of this data collection is to be able to contact you and to provide you with the information that may be of importance to you.
d) When using one of our services
In accordance with Art. 6 para. 1 sentence 1 lit. a and b DSGVO, you declare your agreement with this Privacy Policy at the time of placing an order as well as when you register to use one of our free or paid services, be it newsletter, video channel, download of free or paid content. This consent includes the collection, storage, use and transfer of personal information as laid out in this document.
The purpose of this data collection is to provide you with the service of interest, to be able to contact you and to provide you with the information that may be of importance to you.
e) Use of personal data
Personal information may be used to give you the most personalized experience possible when dealing with us.
This may include providing personalized content and personalized communications, whether by ourselves or by third parties; to present social media features; and analyze traffic. This information may be shared with multimedia services, sponsors, analysts, or third party service providers.
5. Disclosure of data
As directed by our business, we share personally identifiable information with third parties. Such third parties can be:
- shipping partners who take care of the delivery of ordered goods;
- administrative partners who are related to customer service (e.g., call centers);
- partners who provide other services for us, e.g. trustees, advertising agencies, lawyers, administrative staff, IT specialists, data processors, etc.;
- partners in our own group (e.g., country organizations), as required by legal requirements;
- Provider of third-party services.
- Partners, sponsors and other enterprises offering products for sale.
For the legal basis, see cipher 2.
6. Personal data sent voluntarily to us
Unsolicited information which is sent to us by the user, e.g. unsolicited applications and other communications can be recorded and retained. They will be deleted on request.
7. Cookies
We use cookies on our site. These are small files that your browser automatically creates and that are stored on your device (laptop, tablet, smartphone, etc.) when you visit our site. Cookies do not harm your device, do not contain viruses, Trojans or other malicious software.
In the cookie information is stored, each resulting in connection with the specific terminal used. However, this does not mean that we are immediately aware of your identity.
On the one hand, the use of cookies serves to make the use of our offer more pleasant for you. For example, we use so-called session cookies to recognize that you have already visited individual pages on our website. These are automatically deleted after leaving our page.
In addition, to improve usability, we also use temporary cookies that are stored on your device for a specified period of time. If you visit our site again to take advantage of our services, it will automatically recognize that you have already been with us and what inputs and settings you have made, so you do not have to re-enter them.
We store your privacy choice for 90 days in an essential cookie. Cookies for statistical usage measurement with Google Analytics are used only after you consent. Google Ads and remarketing are not active.
Statistical usage measurement is optional and requires your consent. Essential sign-in, language and security functions are separate and remain available if you reject analytics.
Most browsers accept cookies automatically. However, you can configure your browser so that no cookies are stored on your computer or always a hint appears before a new cookie is created. However, disabling cookies completely may mean that you can not use all features of our website.
8. Analysis tools
Technical update, October 18, 2026: We use Google Analytics 4 through Google Tag Manager for statistical usage measurement on drclark.net. Both services load for this measurement only after your analytics consent. Rejection prevents analytics transmission. You can change or withdraw consent at any time through the cookie/privacy settings at the bottom of the page; no further analytics transmission is triggered afterwards.
Google Analytics processes technical usage information and pseudonymous cookie identifiers. We send only broad page categories and defined navigation and shop-click events, not search text, form contents, email addresses, diagnoses or customer account data. Google Ads conversion tracking and remarketing remain off. No cross-domain tracking to the shop is configured; shop analytics remain separate. Technical server logs and the handling of contact requests are separate from optional analytics.
9. Social Media Plug-ins
The following information applies if you open an external link or a social network’s content is actually embedded on a page you visit. It does not state that these providers are enabled as advertising or analytics services on drclark.net. Loading external content may connect your browser to its provider; if you are signed in there, the provider may be able to associate the visit with your account. Refer to each provider’s information:
Facebook · X / Twitter · LinkedIn · Xing
10. Rights of persons affected
You have the right:
- in accordance with Art. 15 DSGVO, to request information about your personal data processed by us. In particular, you can provide information on the processing purposes, the category of personal data, the categories of recipients to whom your data has been disclosed, the planned retention period, the right to rectification, deletion, limitation of processing or opposition, the existence of a The right to complain, the source of their data, if not collected by us, and the existence of automated decision-making, including profiling and, where appropriate, meaningful information about their details;
- in accordance with Art. 16 DSGVO, immediately demand the correction of incorrect or completed personal data stored by us;
- to demand the deletion of your personal data stored with us, according to art. 17 DSGVO, as far as the processing for the exercise of the right to freedom of expression and information, for the fulfillment of a legal obligation, for reasons of the public interest or for the assertion, exercise or defense of Legal claims is required;
- to demand the restriction of the processing of your personal data in accordance with Art. 18 GDPR, as far as the accuracy of the data is disputed by you, the processing is unlawful, but you reject its deletion and we no longer need the data, but you assert this, Exercise or defense of legal claims or you have objected to the processing in accordance with Art. 21 GDPR;
- in accordance with Art. 20 DSGVO, to receive your personal data provided to us in a structured, standard and machine-readable format or to request transmission to another person responsible;
- according to Art. 7 para. 3 DSGVO, to revoke your once given consent to us at any time. As a result, we are not allowed to continue the data processing based on this consent for the future and
- to complain to a supervisory authority in accordance with Art. 77 GDPR. As a rule, you can contact the supervisory authority of your usual place of residence or work or our company headquarters.
11. Right of objection
If your personal data are based on legitimate interests in accordance with Art. 6 para. 1 sentence 1 lit. f DSGVO are processed, you have the right to file an objection against the processing of your personal data in accordance with Art. 21 DSGVO if there are reasons for this arising from your particular situation or if the objection is directed against direct mail. In the latter case, you have a general right of objection, which is implemented by us without specifying any particular situation.
If you would like to exercise your right of revocation or objection, please send an e-mail to info@drclark.net.
12. Data security
The website is delivered over HTTPS.
We also take appropriate technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or total loss, destruction or against unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.
13. Google Web Fonts
The font files used by this page interface are hosted locally on drclark.net. Displaying these fonts does not require fetching font files from Google Fonts servers.
14. Updating and changing this privacy policy
This privacy statement is currently valid and is dated May 2018. As our website evolves and offers become available, or as a result of changes in legal or regulatory requirements, it may be necessary to change this privacy policy. The current privacy policy can be viewed at any time on the website under the link “Privacy Policy”. Any use of our offer requires that you have read the current version of the Privacy Policy.